Service Charter

Our Mission

Our mission is to promote knowledge and understanding of Australian Indigenous cultures, past and present.

Through a network of Council and its committees, staff, members and stakeholders, we comprise a diverse community committed to carrying out activities which affirm and raise awareness among all Australians, and people of other nations, of the richness and diversity of Australian Indigenous cultures and histories.

Functions

The functions of the Institute are as follows:

(a) to undertake and promote Aboriginal and Torres Strait Islander studies;

(b) to publish the results of Aboriginal and Torres Strait Islander studies and to assist in the publication of the results of such studies;

(c) to conduct research in fields relevant to Aboriginal and Torres Strait Islander studies and to encourage other persons or bodies to conduct such research;

(d) to assist in training persons, particularly Aboriginal and Torres Strait Islanders, as research workers in fields relevant to Aboriginal and Torres Strait Islander Studies;

(e) to establish and maintain a cultural resource collection consisting of materials relating to Aboriginal and Torres Strait Islander Studies;

(f) to encourage understanding, in the general community of Aboriginal and Torres Strait Islander societies.

Our clients are:

Our services to you:

You can expect:

In doing this we are committed to:

We expect you to:

Client feedback

We welcome constructive feedback on our performance, so that we can know whether or not we are meeting your needs.

If you need assistance, or you would like to give feedback on some aspect of our service, please contact us at one of the numbers listed below:

Evaluation of our Performance

We will regularly monitor and seek to improve the quality of our client services according to the standards set out in this charter.

We will publicly report on this ongoing evaluation of our performance in our Annual Report.